Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Proveemos infraestructura en la nube para tus distintos proyectos, con los precios más bajos, escríbenos a info@viko.mx
Soporte técnico
Los campos obligatorios están marcados con un asterisco*
{"xsrfToken":"6f6591ec20ab0935ee4b02e5078e3abbc265eb27_lout","branding":{"id":"8","key":"viko","name":"VIKO","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#34a3c7","headerLinkHoverBGColor":"#34a3c7","headerBadgeColor":"#34a3c7"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/08987a43-8c19-48e1-b68d-417f58f5f4b2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDlmOGMzMC03YzVlLTQ1NzktYjM2Yy1kODQ1ZTVlNDJjZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA4OTg3YTQzLThjMTktNDhlMS1iNjhkLTQxN2Y1OGY1ZjRiMiI6WyJyZWFkIl19LCJleHAiOjE3ODg2MDYzNjIsIm5iZiI6MTc4ODYwNTc2Mn0.HOPGfuEvhhGNB6JFziF3gIW4BbBXSWZ-2vF4Ctr4FZg&client=709f8c30-7c5e-4579-b36c-d845e5e42cf3&mode=fit","logoId":"08987a43-8c19-48e1-b68d-417f58f5f4b2","isLogoAvailable":true,"helpCenterTitle":"Bienvenido a la mesa de ayuda de VIKO con experiencia en sistemas SAP","sharedPortalName":"Mesa de ayuda de VIKO","userInitialAnnouncementHeader":"Infraestructura en la nube, y en minutos!","userInitialAnnouncementMessageWiki":"<p>Tenemos la opción que estas buscando para alojar tus distintos sistemas en la nube, contáctanos!</p>","translations":{"es-ES":{"helpCenterTitle":"Bienvenido a la mesa de ayuda de VIKO con experiencia en sistemas SAP","sharedPortalName":"Mesa de ayuda de VIKO","announcementHeader":"Infraestructura en la nube, y en minutos!","announcementMessage":"Tenemos la opción que estas buscando para alojar tus distintos sistemas en la nube, contáctanos!","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#0074e0","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/faa44c8b-7bdf-41af-948a-57545fa9ba1b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDlmOGMzMC03YzVlLTQ1NzktYjM2Yy1kODQ1ZTVlNDJjZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZhYTQ0YzhiLTdiZGYtNDFhZi05NDhhLTU3NTQ1ZmE5YmExYiI6WyJyZWFkIl19LCJleHAiOjE3ODg2MDYzNjIsIm5iZiI6MTc4ODYwNTc2Mn0.ULYSbcHBvTPgi-ptE2H7655hnFjxzeTM1XeNDm3cVvc&client=709f8c30-7c5e-4579-b36c-d845e5e42cf3&height=300&mode=fit","bannerMediaApiFileId":"faa44c8b-7bdf-41af-948a-57545fa9ba1b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"viko","projectId":10400,"serviceDeskId":8,"name":"VIKO","description":"<p>Bienvenido. Puede generar una solicitud a VIKO a partir de las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"73","name":"Migración a la nube","descriptionHtml":"","callToAction":"Migración a la nube","introHtml":"<p>Preguntas acerca de cómo puedes llevar tus sistemas a la nube</p>","icon":11107,"iconUrl":"https://vikosol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11107","groups":[16],"key":""},{"id":"63","name":"Otras preguntas","descriptionHtml":"","callToAction":"Otras preguntas","introHtml":"<p>¿No ves lo que estás buscando? Elige esta opción y te ayudaremos.</p>","icon":11100,"iconUrl":"https://vikosol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11100","groups":[16],"key":""},{"id":"61","name":"Preguntas sobre licencias de software","descriptionHtml":"","callToAction":"Preguntas sobre licencias de software","introHtml":"<p>Elija esta opción si tiene preguntas sobre precios y usos de licencias de software Microsoft, SAP, RedHat, Suse, Trend Micro.</p>","icon":11117,"iconUrl":"https://vikosol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11117","groups":[16],"key":""},{"id":"66","name":"Proponer mejoras","descriptionHtml":"","callToAction":"Proponer mejoras","introHtml":"<p>¿Ves algo que podamos hacer mejor? Somos todo oídos.</p>","icon":11132,"iconUrl":"https://vikosol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[16],"key":""},{"id":"64","name":"Reportar una incidencia","descriptionHtml":"","callToAction":"Reportar una incidencia","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":11110,"iconUrl":"https://vikosol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11110","groups":[16],"key":""},{"id":"60","name":"Soporte técnico","descriptionHtml":"","callToAction":"Soporte técnico","introHtml":"<p>¿Necesita ayuda para instalar, configurar o resolver problemas? Seleccione esta opción para solicitar asistencia.</p>","icon":11106,"iconUrl":"https://vikosol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11106","groups":[16],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[60,64,73,61,63,66]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"eee490b6-9529-397b-90ff-31cf743d7ed5","appLinkName":"System Confluence","appLinkUrl":"https://vikosol.atlassian.net/wiki","spaceKey":"VIKO","spaceName":"VIKO","spaceUrl":"https://vikosol.atlassian.net/wiki/spaces/VIKO","isServer":false},"labels":[],"projectKey":"VIKO","serviceDeskId":8,"kbLinkDomainURLs":["https://vikosol.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VIKO","userLanguageHeader":"Infraestructura en la nube, en minutos!!","userLanguageMessageWiki":"<p>Proveemos infraestructura en la nube para tus distintos proyectos, con los precios más bajos, escríbenos a info@viko.mx</p>","defaultLanguageHeader":"Infraestructura en la nube, en minutos!!","defaultLanguageMessage":"Proveemos infraestructura en la nube para tus distintos proyectos, con los precios más bajos, escríbenos a info@viko.mx","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDlmOGMzMC03YzVlLTQ1NzktYjM2Yy1kODQ1ZTVlNDJjZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTQ5Mjc4MDM4NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg4NjA2OTYyLCJuYmYiOjE3ODg2MDU3NjIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.p3xv7f4nbmabBoDtUk3WWpL1BTXZjYO1n2r4UdC0udY","targetCollection":"upload-user-collection--492780384","endpointUrl":"https://api.media.atlassian.com","clientId":"709f8c30-7c5e-4579-b36c-d845e5e42cf3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":60,"projectId":10400,"issueType":{"id":"10502","name":"Soporte"},"form":{"name":"Soporte técnico","descriptionHtml":"","callToAction":"Soporte técnico","intro":"<p>¿Necesita ayuda para instalar, configurar o resolver problemas? Seleccione esta opción para solicitar asistencia.</p>","instructions":"","icon":11106,"iconUrl":"https://vikosol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11106","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Componentes o productos","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10500","label":"JIRA","selected":false,"children":[]},{"value":"10501","label":"Sitio web público","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Archivo adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/60","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/60","calendarParams":{"firstDay":1,"date":"2026-09-05T04:56:02-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"eee490b6-9529-397b-90ff-31cf743d7ed5","appLinkName":"System Confluence","appLinkUrl":"https://vikosol.atlassian.net/wiki","spaceKey":"VIKO","spaceName":"VIKO","spaceUrl":"https://vikosol.atlassian.net/wiki/spaces/VIKO","isServer":false},"labels":[],"projectKey":"VIKO","serviceDeskId":8,"kbLinkDomainURLs":["https://vikosol.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDlmOGMzMC03YzVlLTQ1NzktYjM2Yy1kODQ1ZTVlNDJjZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTQ5Mjc4MDM4NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg4NjA2OTYyLCJuYmYiOjE3ODg2MDU3NjIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.p3xv7f4nbmabBoDtUk3WWpL1BTXZjYO1n2r4UdC0udY","targetCollection":"upload-user-collection--492780384","endpointUrl":"https://api.media.atlassian.com","clientId":"709f8c30-7c5e-4579-b36c-d845e5e42cf3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}